Ive been dealing with an incorrect bill and their extremely poor customer service for over a year. Clearly, propane costs have not currently reached more than $75 per gallon, so I immediately called the inquiry number on the ticket to request explanation, specifically the Minimum Bill comment that was, prior to 9/15, completely unfamiliar to me during my years as a Suburban customer. I was told multiple times that our deliveries wouldnt be put on hold until this was settled. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Thanks. Labor costs can vary by region and location. i got one better. Not getting deliveries. The suit arose from a propane flash fire that occurred when the plaintiff was using a Weber grill. This fee may be charged to offset the time and labor involved in the onsite filling of forklift propane gas cylinders. If You Have Thoughts On The Suburban Propane. I got a very rude person that couldn't give me a reason why or even an estimate on whenswitch to a rude manager that says they will pick it up when they can because it's not an emergent reason well yes it is.we run stove, heat, and hot water on propane. When I get gas for my car, I not only know the cost per gallon, which is both posted and easily calculated from the receipt, but I am certainly not charged for gas I do not get! Kona Coffee Farmer Class Action Lawsuit Settlement. The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. Can you say SCAM!!!!! I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. Any suggestions would be appreciated. Suburban Propane provides its investors with a Schedule K-1 each year. Please call us 24/7/365 at 1-800-PROPANE. WHIPPANY, N.J., Feb. 2, 2023 /PRNewswire/ -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its first quarter ended December 24, 2022. Announces Favorable Verdict in Heritage Propane Partners L.P. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. She told me $381. I then asked her to defer my delivery for next month due to the fact I have already been filled 3 times, and did not feel like being refilled for one month, that only benefits them. I want my account cleared since the bill has been paid. Must be a clerical error. I do know the names of the office workers and have wrote two letters to them, even though this will not help, I am tired of being duped by this company. Similar stories that I have read here. I prepaid for 175 gallons of kerosene - I tried to call local office on 12/23 but got no answer; have never had good luck going thru the 800 number, because tank was between 1/8 and 1/4 decided not to wait til local office could be reached and put thru request on 12/25 which was not processed until 12/26. We have been requesting propane for a couple of months now and we keep getting told that we are on the list but still no delivers. Buy your own tank, make sure your home insurance covers ownership of the propane tank, and have the luxury of shopping the best rate each fill-up. August is historically the best month to get a tank refilled. This fee applies to the process of diagnosing service related repairs to be made on customer owned appliances and equipment. The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. Some kind of reduction in yearly charges. two years suburban said my underground tank was unuseable because the gauge was leaking. Sign Up! The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. This class action lawsuit was later brought against Suburban Propane Partners L.P. and Suburban Propane, L.P. Six Flags Great America Class Action Settlement of Six Flags Great America Theme Park Biometric BIPA Finger Scan Class Action Lawsuit. Just being told that we are on the schedule. Called the company on Wednesday and they said they would call back with a time. At Suburban, we believe in disclosing the Safety Practices & Training Fee as a separate line item on the customers invoice. Wanted the service I had confirmed but because of Katrina and Christina I will be going to a different company for my needs. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Read more here: Camp Lejeune Lawsuit Claims. Our bill had never been over $100.00 in the 25 years living in our house. A am having the SAME exact issues with Suburnban! Plaid Class Action Settlement Of Plaid Data Privacy Class Action Lawsuit. I'd recommend Suburban Propane enthusiastically to anyone and everyone." Jas-Amy Van. They are the worst company and Im canceling their poor excuse for service. Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. 5.95@gal. on May 19, 2010. Last year it was 1.89. } And it is always a pleasure to talk with them. It's hard to believe that Suburban Propane would Per the suit, the plaintiff agreed to pay for the propane on a per-gallon basis, and the amount would be based on a meter read at her residence. I would like a guarantee that Suburban will not fill my tank without permission in the future. That I was erroneously charged. April 14,2022 I have had Suburban Propane for 25 years. var product = ''; Vineland house exploded after propane leaked inside due to a delivery error, lawsuit says. Submit a complaint and get your issue resolved. Monday, February 27, 2023. Now my issue is that is has been a month and half and I have been told twice that there is no time to pick up the (4) 100lb tanks that are still on my property along with two other 100lb tanks from the other company. Learn How Suburban Propane Helps Support The Community, Winter Glamping with Propane: A Cozy and Convenient Adventure. Dingmans . I have a second tank to pull after its empty. Copyright 2023 Suburban Propane | All Rights Reserved. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. I am also charged a "minimum" delivery. Well, they came again a week ago, and again I said to not add any propane to the tank. Feb 28, 2023. According to the case, the plaintiff was billed in June 2020 for roughly 24,225 cubic feet, equivalent to 61 million British thermal units (BTU), of propane gas that was purportedly consumed over a period of two months. During my conversation with the Suburban representative, I was told it was irrelevant that I had only received 2.1 gallons of LPG and that I was still responsible for paying the $151.29 minimal fee. This complaint was posted by a verified customer. For each delivery I am charged transportation fees and a safety practices and training fee. Docket (#11) MOTION to COMPEL ARBITRATION by Suburban Propane, L.P. Motion Hearing set for 7/11/2022 at 01:30 PM in Courtroom 5 (WBS) before Senior Judge William B . They would say be end of week they would be there then never show up. Not power. I have been using Suburban Propane for about five years. Minimal Bill) because I had not used what Suburban Propane indiscriminately and subjectively determined to be a minimum amount of propane! Now two weeks latter No Calls. They continue to come after me. YES $10.339 a gallon. At the time the Suburban rep. stated I could purchase the tank at a later date. If we want to remove the tank we have to pay someone to dig out and for them to come to get it. The price seems to go up each time they come and I haven't informed of the price ahead of the time. Date Job Title State City Job ID Job Category Position Type; 02/24/2023: Customer Service Representative: TN: Nashville: 10449: Customer Service: Regular Full-Time I have emailed corporate 5 times and the PR twice. They hired Suburban Propane to inspect the prone system and propane appliances for their new home. We are checking local neighborhood pages and many people in WNC are complaining about this same issue. i was filled up both times and was stuck paying the difference . Skip to content 1-800-776-7263 We're here 24/7/365 This as I am sure is a very serious matter in having all these tanks on my grounds. Than they come every other month to fill my tank, but when the summer comes they dont come much, because their prices are lower in the summer. The lawsuit, filed May 17 in U.S. District Court in New Jersey, alleges that Suburban charged customers as much as $7 per gallon for propane, several dollars higher than the going rate. fee, Which really made me angry. I have been a Suburban Propane customer since 2002. Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. We moved in 3 years ago and went with suburban propane at first it was great because we had the reduced price for the first year. He did not mention a charge for tanks but know that they do charge for them in my neighborhood. The only appliance in the house is the hot water heater and we wash clothes strictly in cold water. Yup, This fee varies depending on tank size and region. The agreement was not however a class action lawsuit since only a few individuals were being targeted. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. $70 a year to inspect their own tank which takes about 5 minutes. Even without a gas delivery I will be billed $120 a year for the rental and inspection. This is the worst company I have EVER used. Suburban Propane Partners, L.P. (NYSE:SPH), announced today that it has scheduled its Fiscal 2023 First Quarter Results Conference Call for Thursday, February 2, 2023 at 9:00 AM Eastern Time. if (jQuery('.description-form select#product').length > 0) product = jQuery('.description-form select#product').val(); California Business and Professions Code Rosenthal Fair Debt Collections Practices Act California Unfair Competition Law, New to ClassAction.org? I was told by multiple employees that this would be resolved. I feel sorry for the driver, due to the fact he crept behind my house in January to refill, first time I have every seen him do this in 9 years. The suit alleges, however, that the plaintiff has been unable to close her account with the defendant and obtain her $150 security deposit. The rental fee helps defray our costs associated with tank acquisition, maintenance and insurance including a testing process that must be performed periodically to ensure that the tank is within original manufacturers specifications. Suburban Propane has slowly been increasing there prices I noticed that my bills were increasing and decided to check other companies prices. Save my name, email, and website in this browser for the next time I comment. what is neutrophils automated absolute number. Suburban Propane Partners, L.P. Doubt that will happen. However, I did not deposit it within the 60 day window you imposed. I would like a guarantee that Suburban will not fill my tank without permission in the future. I finally feel we are in the right track, wrong! If at any time prior to this dispute being resolved, I discover that my gas tank has been disabled and/or its contents rendered inaccessible to me, I am prepared to report theft and destruction-of-property to the authorities. they are charging me fees on top of fees to pick up my tank I have 200 gal. They were on time and kept me informed of their progress. Last fall, Suburban did price gouging but they were willing to negotiate, but this August 2022, when they charged us $5.79 a gallon, about $2 more per gallon than others locally, they would not. Safety Practices & Training Fee (Sometimes called a HazMat Fee), Minimum Monthly Purchase Requirement (MMR/Minimum Bill), Locations providing exceptional service to local communities across 42 states. I just received invoice for 4th fill and I am being charged $6.59/gallon. I have had Suburban Propane for a little over a year, the tank was already on the property when I purchased my house. action : 'local_product_dropdown', finally received contract still with wrong spelling and sent back within 15 minutes and confirmed all was good to stay on original site visit date. setCookie('localProductDropdown', response, 1); 4/29/2022 jQuery( document ).ready(function() { First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger, Avis Budget E-Toll Charge Class Action Lawsuit Settlement. I am in full support of this Class Action suit! 75 years of expertise and experience in the RV industry . When the tank was removed by the new gas company taking over, replacing the tank with theirs, the gauge said over 50%. Nevertheless, the case says, Suburban Propane doubled down on its unlawful billing practices in May 2021 by issuing the plaintiff a billing statement in the amount of $7,186.25 based on her purported consumption of 37,203 cubic feet of propane gas over a two-month period. treat their costumers this way. if (jQuery(".description-form select#product").length > 0) { I am having a lot of trouble with suburban propane. Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. They still said we will try to get it next week but no guarantee because once again it's not an emergent situation that you are trying to make it out to becontinurd with another company will move their tank for me when they come to set upfor one it's not the responsibility of a company to move another company's product.yes I am sure they would but still! Remove tanks and reimbursement for left over gas. I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. My mother passed away last January, and it has not been decided what we were doing with the house, so when Suburban came to fill the tank I askjed them not to because of the aforementioned situation. They are the highest priced in the Sonora area. 67 I believe, and also $9.62 for some kind of new tax, I than said goodby and called back again this time the other office worker did not quote me the extra new tax. Hence, we terminated the account, with the understanding that we would be reimbursed for what was left in the tank. business 2nd we do not have enough propane in the tank to go another month when the new company will be coming. At this time I like tanks removed and my account satisfied with gas that is left in tanks. In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. That is around 700 dollars a year I am overpaying. Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. I would love to get credit for the 30% of the tank of gas we did not use. I had a house built in 2004 and had an inground tank installed. Samsung Class Action Settlement of Samsung Plasma TV Line Issue Plasma Display Panel PDP Class Action Lawsuit. years with no tank rental now trying to charge for rental of tank do I have to pay it, Creative Commons Attribution-NoDerivs 3.0 Unported License. I was charged $ 10.339 a gallon. Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. May 19 2010 - by Lucy Campbell. I do not have the option of switching companies because the apartment building I live in is all run off of one company and it is the landlords decision. Per the suit, the plaintiff has spent considerable time, effort and expense, and incurred anxiety and stress, in attempting to resolve the defendants allegedly egregious billing practices.. I was charged $ 10.339 a gallon. jQuery('#product-dropdown-wrapper').html(response); Thank you, Desired outcome: Just bought a house that had no propane tanks and a old propane system for cooking when bought it.. Three weeks have come and gone and no show and its cold. Long story short, after numerous letters, calls, etc I finally just ignored their constant bills, etc and switched companies. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that far exceed any reasonable amount that would be consumed. & Charge $90 to pick their tank in labor. Wawa Class Action Settlement of Wawa Data Breach Class Action Lawsuit. estLng : estLng I paid $78.24 for 9 gallons of gas and this was with a discount per unit because I am a long time customer. Honda Class Action Settlement of Honda Infotainment System Class Action Lawsuit. 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